PetWave Is Fully Open For Business - COVID-19 UPDATE

Author: Chris Read   Date Posted: 27 March 2020 

No current restrictions. Order early to avoid any risk. As an "Essential Business" we should continue to supply uninterrupted. We deliver Australia Wide. Current Service Levels Strong. PetWave take seriously our essential role in providing specialised food, equipment & other important products to your pets.



Coronavirus COVID-19 Situation - Updated Friday 27th March 2020


Latest Corona Virus (COVID-19) Update: PetWave is Open for Business for your Pets needs 24/7, with no current restrictions. We continue to deliver Australia Wide. As an "Essential Business" we expect to continue supplying uninterrupted. If you order by 7:30am, you can expect next day delivery. Freight company service levels are strong currently. We are watching the situation closely and pragmatically suggest you order early to mitigate any unforseen risk.


PetWave take seriously our essential role in providing specialised food, equipment & other important products to your pets. We have strong plans and contingencies in place to address escalation of this situation. 


PetWave continue to supply our customers to a high level of service and quality as normal and all staff remain fit and healthy.

PetWave understand that we are part of an "Essential Industry" supplying food to your pets and therefore we will be allowed to continue trading should government lockdowns be escalated in parts of Australia. Our freight companies have assured us that they will also continue trading across Australia. State border or other area lockdowns do not currently affect PetWave freight companies (they are allowed through all check-points). Suprisingly current service levels are actually better than normal due to less freight in the system. This situation is remains dynamic.

PetWave pragmatically recommend that you order sufficient critical items such as pet food early and create a small buffer of stock just in case supply is temporarily interrupted beyond our control.


Previously Communicated:


PetWave have been monitoring the pandemic closely and putting appropriate changes in place in line with Health Department recommendations.


PetWave's highest priority is the health and safety of our staff, customers and the community. PetWave are closely following the latest official recommendations including instigating rigorous hygiene protocols for all PetWave staff including using our High Strength and Non-Toxic Disinfectant in our facilities and homes and social distancing to minimise any chance of virus exposure. 


This situation is changing quickly, so PetWave will evolve our response to suit and keep you informed should anything materially change.


We are all in this together and encourage everyone to be aware of health and community guidelines to minimise risks. PetWave recommend the Department of Health website for more information.


Thank you for your ongoing support of PetWave and please stay safe.


Kind Regards

Chris Read and the PetWave Team

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