PetWave's 100% Live Guarantee

Author: Chris Read   Date Posted: 3 June 2020 

Shipping of PetWave livestock is 100% risk free…. guaranteed!! PetWave care deeply about the health and welfare of the live products that we supply. Should any issue occur, we will resolve quickly using our 100% live guarantee.

Quality Guaranteed

PetWave’s live fish, live insects, live aquatic plants and live hermit crabs are only sent in a healthy top-quality condition. Delivering fresh, healthy & happy live products is the core of PetWave's business and our expertise.

Professionally Packaged & Shipped

All PetWave live products are packaged and labelled professionally. Premium couriers are used to deliver live products overnight across Australia. We work very hard to ensure that your livestock arrive at your door fresh, healthy and happy. 

Extra Live Insects

PetWave proudly supply our online live crickets, live woodies, live super worms, live mealworms, live black soldier fly larvae and other live insects with 10 to 20% more than advertised to cover the odd loss. 

PetWave’s 100% Live Guarantee

PetWave guarantee that our live fish, live insects, live aquatic plants and live hermit crabs arrive alive at your door. This means that shipping of our live products are 100% risk free for our customers.

Sometimes Things Do Go Wrong (Albeit Rarely)

PetWave care deeply about the health and welfare of the live products that we supply. However, unfortunately sometimes things do go wrong during transit (albeit rarely). If this does occur, we are very sorry and will help to resolve quickly. 

How To Claim Under PetWave’s 100% Live Guarantee

To claim under PetWave’s live guarantee please , please send a photo of the deceased product immediately after delivery (still in the original packaging) to customercare@petwave.com.au

How Will PetWave Resolve The Situation?

PetWave will resolve the situation free of charge as quickly as possible by replacing the deceased product, crediting the value of the product or refunding (where appropriate). 

Order Today From PetWave

Order PetWave live feeder insects online in Australia at https://www.petwave.com.au/reptile/live-insects/ 

About PetWave

PetWave is an Australian online pet supply company that is expert in shipping delicate, live and frozen reptile and aquarium products to you and your pet’s door across Australia. Order before 7:30am for next day delivery. 

PetWave are very proud to offer the highest quality and largest selection of live aquarium fish, aquarium plants, live reptile food including live insects, frozen feeders especially for snakes, lizards, frogs and birds of prey and many other beautiful decorations for your aquarium and terrarium. 

Visit PetWave at www.petwave.com.au or email customercare@petwave.com.au


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