Live Stock Special Shipping Requirements
At PetWave we are experts at shipping livestock (including Live Fish, Live Hermit Crabs, Live Insects and Live Aquatic Plants) across Australia. All PetWave live stock are professionally packed and shipped with absolute care and diligence. We ship our products as early as possible after you order on Mondays, Tuesdays and Wednesdays each week to ensure that there is no risk of our livestock being delayed over the weekend. All shipping options are designed to minimise transport time and stress on our live stock to ensure that they arrive fresh, healthy and happy.
In the rare event that live stock is adversely affected by transportation, then PetWave offers our 100% Live Guarantee.
Our high quality live fish are packed in purpose made fish bags, filled with fresh water and oxygen, sealed carefully, packaged to minimise movement and specially labelled. Please refer to PetWave Care Sheets for advice on how to care for our live fish to ensure a safe transition to their new home.
Our premium live insects and hermit crabs are carefully packed and labelled to ensure they arrive in great condition at your door. PetWave oversupply our insects by 10 to 20%, to allow for any make up for any small issues. All shipments are ventilated, packed with sufficient dry food and fresh vegetables to ensure that your insects get sufficient nutrients, moisture and oxygen during their journey. All mealworms are packed in wheat bran mealworm bedding, while crickets and woodies are packed with corrugated cardboard to enable them protection and places to hide. Please refer to PetWave Care Sheets for advice on how to care for PetWave insects to ensure a safe transition to their new home.
When we identify unusually extreme temperature forecasts (cold or hot), we will either include extra packaging (such as heat packs or dry ice) or delay delivery until a more appropriate time.We will keep in touch with you to ensure that you are part of the decision. 100% Live Guarantee: If it's worth doing, then it's worth doing well! PetWave guarantee that our live fish, live insects, live aquatic plants and live hermit crabs arrive alive at your door. Delivering fresh, healthy & happy live products is the core of PetWave's business and our expertise. We continually work very hard with all parts of our supply chain to ensure that your livestock arrive at your door fresh, healthy and happy.
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