Do you have a question for us? It may be answered in the FAQs below. If not, you are very welcome to contact us anytime at firstname.lastname@example.org. We'll be happy to help!
Refunds and Returns
Due to the delicate nature of some PetWave products, as well as our commitment to our livestock's health and safety, we are unable to accept returns of livestock (including live fish, live insects, live aquatic plants and frozen products). Please make your selections carefully.
We cannot offer refunds or exchanges on food items that are opened due to our strict health and hygiene policies. Please make your selections carefully, and double check your order before submitting. You may return any unopened non-live or non-frozen products in their original condition, including intact packaging within 7 days of receipt and we will quickly give you a refund or credit less shipping and handling.
PetWave offers free shipping for orders above $149 and flat rate shipping of $17.95 per order for orders less than $149..
Refer to PetWave Shipping and Deliveries for more information.
1. Go to the front door, knock/use the intercom and call out three times
2. If there is no answer, they will identify if there is somewhere safe to leave the parcel* since PetWave has given them "Authority to Leave"
3. If they find a safe place, they will scan the parcel as delivered & take a photo of where they are leaving it;
4. Complete a notification card advising where they left the parcel & slip it under the door.
If there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the customer can collect the parcel from a nearby post office or depot. It is the customer's reponsibility to pick up the parcel. Further Information can be found at Australia Post Authority To Leave Guidelines.
Unlike some other suppliers where tapeworm, fleas and mites can be common, PetWave animals are safely treated against parasites so that your pet's health is not adversely affected. All PetWave frozen reptile food is free of added steroids and hormones.